Skip to content

01242 257 714

UK & CONTINENTAL COACH TRAVEL

Visit us at 61 Clarence Street, Cheltenham, open 9am – 5pm Monday to Friday, 9:30am – 1:30pm Saturday

York - Mercure Wetherby - Christmas Market

York - Mercure Wetherby - Christmas Market

At Christmas, York is a shopping destination with an enchanting festive backdrop.

At Christmas, York is a shopping destination with an enchanting festive backdrop. Get in the Christmas spirit as you wander the St Nicholas Christmas Fair in the centre of Parliament Street before going off the beaten track to find York's hidden retail gems.

Few cities in England are able to boast as many architectural riches and hidden treasures as York. Walk in the footsteps of Romans and Vikings as you explore this vibrant city, still skirted by its medieval walls. Take a leisurely stroll along St Nicholas Fair and soak up the festive atmosphere, as you discover fine Yorkshire produce from crafters and makers showcased at the Made in Yorkshire Yuletide Village. If you’re looking for more traditional Christmas gifts, don’t forget to wander amongst the many alpine chalets on Parliament Street. Head down to Kings Square and experience all the fun of the fair. Don't miss the opportunity to slide down a good old fashioned Helter Skelter. Sample festive food and drink at the St Sampson’s Square rustic Yorkshire Barn with delicious treats including hot chestnuts and glasses of warming mulled wine.

 

 

The 3-star Mercure Wetherby Hotel is conveniently located just outside the market town of Wetherby. Featuring carpeted floors and wood furnishings, the down-to-earth rooms offer free Wi-Fi, flat-screen TVs, and tea and coffeemaking facilities. Amenities consist of an understated restaurant and a lounge bar.

 

Hotel Amenities:

 

Wheelchair Access

24 hour Room Service

Free WiFi

24 hour reception

Lounge Bar

Restaurant

 

Room Amenities:

 

En-suite bathroom

Tea & Coffeemaking Facilities

TV

Hair Dryer

 

Dinner, Bed and Breakfast basis

 

 

 

 

Day One

Travel to Wetherby via a scenic tour of the Peak District, a world of contrasting natural beauty, with moors and dales, rivers, springs and caverns. We than travel onto the Mercure Wetherby Hotel in time for dinner.

D

Day Two

After enjoying breakfast in the hotel we depart for the Christmas Market in York city centre. Get in the Christmas spirit as you wander the St Nicholas Christmas Fair in the centre of Parliament Street and soak up the scents of spiced mulled wine and delicious food as they fill the air. We then begin the return journey back to Gloucestershire, arriving back in the late afternoon/early evening.

B

B=Breakfast Included, D=Dinner Included

Terms & Conditions & important notes:

 

Marchants Covid-19 Terms and Conditions:

 

Due to the current ongoing situation of Covid-19 we have introduced some new Terms and Conditions to our tours, that will remain in place for the foreseeable future. Please ensure you read them carefully and abide by them. Failure to do so may result in you being denied travelling with us. Thank you.

 

  • All passengers will now be required to wear a face covering whilst on board the coach, except for those exempt as per Government guidelines (E.G: children under 11, those with respiratory problems, those travelling with a deaf or hard of hearing companion who will require lip reading). We will not be able to provide these so please ensure you do not forget your face covering. If you are exempt, please advise at the time of booking so we can make a note for the driver. Should you not advise us, or should you forget to bring one, then it could result in you being refused travel*.

  • Please note that the driver is not required to wear a mask, but some may choose to wear them.

  • All passengers, except those under the age of 2, will be required to sanitise their hands upon boarding and exiting the coach. Hand sanitiser will be provided at the front of the coach upon entry. You may bring your own if you would prefer but please note that you will have to sanitise your hands in front of the driver upon boarding.

  • There are no allocated seats when booking so please ignore the seat numbers on your ticket. Passengers will be required to board from the back of the coach to the front. Those boarding at the first collection point will be at the rear of the coach, those boarding at the last pick up point will be towards the front. This is non-negotiable, this is for the safety of all passengers, so you do not have to walk by those already seated.

  • The driver will advise of you seat number(s) on the day and you will find a name tag for you/your party on each seat. We will require a name for each member of your party. Please only sit in these seats and do not attempt to move. The seating will have been worked out to abide by social distancing rules.

  • The driver will not allow passengers to board until everyone boarding at a stop is present – if more than one party is booked for a stop then the driver will ask everyone to remain outside until all parties have arrived so he can board you in the correct seating order. Please be courteous to your fellow passenger and ensure you are at your stop on time. The driver will not be able to wait past the departure time out of fairness to all other passengers.

  • The driver will disembark from the coach at each pickup – please allow the driver to exit the coach before attempting to board.

  • The on-board toilet will NOT be in use. This is due to the driver not being able to clean between uses when driving. (The driver will stop at an open service station on longer journeys to allow for a comfort break).

  • We politely request that if you, or anyone in your booked party, are experiencing any symptoms of Covid-19 that your entire booked party does not attend the tour (normal cancellation policy applies).

  • All passengers MUST provide up-to-date contact details for each member of their party (excluding children under 16 who live with the lead passenger). We require these in case they need to be passed on to the Government Track & Trace department in the event that any passenger tests positive for the virus within 3 weeks of a tour. Please note that these details will only be used for this purpose and nothing else and will be deleted 28 days after the tour has been completed.

  • Please ensure you only book for passengers within your own household so that we can arrange the seating in line with the social distancing rules – we are expecting passengers to be respectful of this rule.

  • Please ensure you respect the social distancing guidelines and leave at least 1 metre between yourselves and fellow passengers and follow all on board signage.

  • When exiting the coach, you will be asked to exit from the front to back. Please allow for those in front of you to do this safely and not attempt to walk past them.

  • When departing from the destination please arrive back at the coach by the time given by your driver. No one will be allowed to board until ALL passengers are at the meeting point. You will then be asked to board in the seating order (rear to front).

  • The coach will be deep cleaned and sanitised before and after each tour. The driver will also clean the coach once you have arrived at the destination ready for when you depart. Please be considerate when leaving items on board so that they do not obstruct the driver.

  • Locations/attractions, such as heritage sites and wildlife parks, may have their own implemented procedures/protocols that they will require you to follow on site.

  • Please be kind to the driver and your fellow passengers. This is a strange new time for us all and we are learning to adapt to the ‘new normal’. Abuse of any kind will not be tolerated.

 

*If you are refused travel for failing to bring your face covering or for failing to comply with any of these terms and conditions, you will forfeit any refund.

 

WE LOOK FORWARD TO WELCOMING YOU SAFELY BACK ON BOARD

 

Marchants Standard Terms and Conditions:

 

*Children 4 and under will require booster seats/car seats, provided & fitted by the parent/guardian. And children under the age of 14 are not permitted to occupy the first 4 seats of the coach. If booking via the website, if seat allocation is automatic, please note that the driver may be required to move passengers to different seats if an under 14 is allocated one of these seats.

 

Please note that if you book a Child place for an excursion that includes tickets/entry fees and the venue questions the age of the child, and deems that they are actually an adult, they be refused entry or you may be required to pay the additional amount of an adult ticket. Please note that if you book a place knowing that said child is over the age stated by the venue, Marchants cannot accept responsibility or be held accountable in cases of refused entry or additional payment requests.

 

PLEASE ENSURE YOU CHECK YOUR TICKET CAREFULLY WHEN RECEIVED AND MAKE SURE THAT ALL DETAILS ARE CORRECT. IF ANY ARE INCORRECT THEN PLEASE CONTACT US ASAP. MARCHANTS COACHES CANNOT BE HELD RESPONSIBLE FOR ANY INCORRECT DETAILS RESULTING IN A MISSED TOUR/HOLIDAY IF YOU HAVE NOT CHECKED AND ADVISED. 

 

Day Excustion T's & C's

 

  • Your ticket is also a receipt for payment and acceptance by you and all other passengers travelling on this ticket of the terms and conditions stated below.

  • Tours and excursions operate subject to minimum numbers and occasionally we may be forced to cancel a departure if bookings fall short of the necessary target. If we do have to cancel you will be notified at least 48 hours in advance and offered a full credit, refund or an alternative tour.

  • If you cancel your booking more than 5 working days before departure we will refund the amount paid less £5.00 per person cancellation fee (maximum £20.00 per ticket) regardless of any personal circumstances which may have resulted in the cancellation. For cancellations within 5 working days no refund is due regardless of any personal circumstances which may have resulted in the cancellation. If your booking includes a charge for meals, theatre/show tickets, entrance fees etc., refunds will be subject to our recovering these costs.

  • All tickets must be paid for in full at the time of booking and in advance. Drivers cannot accept direct payment.

  • Unfortunately we can no longer accept transfer requests for our excursions/theatre trips. Should you no longer be able to make a date booked for any reason then the cancellation policy above will apply.

  • It is a legal requirement for all passengers; including children and babies in baby/child seats or booster seats as appropriate, to wear seatbelts. Any child under the age of 4 is required to be in a car seat or a booster seat. These are to be provided, and fitted, by the parent/guardian. Children under the age of 14 are not permitted to occupy the first 4 seats of the coach (First row, numbered 1 - 4). If booking via the website, if seat allocation is automatic, please note that the driver may be required to move passengers to different seats if an under 14 is allocated one of these seats. All passengers must occupy their own allocated seat. Under no circumstances will a child be allowed to sit on another passengers lap.

  • If you book a child place for an excursion that includes tickets/entry fees and the venue questions the age of the child, and deems that they are actually an adult, they may be refused entry or you may be required to pay the additional amount of an adult ticket. If you book a place knowing that said child is over the age stated by the venue, Marchants cannot accept responsibility or be held accountable in cases of refused entry or additional payment requests.

  • A family ticket consists of 2 adults and 2 children (aged up to 15 years old). If a customer purchases a family ticket and tries to board the coach with different ratio of accepted passengers (I.E 3 adults, 1 child or 4 adults) then the driver may refuse said passengers to board the coach.

  • For theatre trips, we will make every effort to ensure your party are seated together for the performance, regrettably however, this cannot be guaranteed.

  • No animals other than guide dogs for the blind and assistance dogs are permitted on our vehicles.

  • No takeaway food may be consumed on the coach without prior approval or permission.

  • No Alcohol may be consumed on the coach.

  • We operate a strict no smoking policy, including electronic cigarettes.

  • Your departure time is shown on your ticket. We cannot be held responsible for missed departures due to you being late or at the wrong location. If in doubt, please check. If you wish to change your pick-up point, you must notify us in advance.

  • Passengers with Disabilities: Should you or a member of your party have any disability or medical condition that may affect an excursion or holiday, please advise us prior to confirming the booking so that we can advise as to the suitability of the trip and/or hotel/venue. If a passenger requires assistance then they must travel with an able bodied companion or carer. Please advise us of any intentions to bring any mobility aids, particularly mobility scooters or wheelchairs, as only certain models/weight limits can be accommodated in the hold of the coach. We will make every effort possible to accommodate each passenger who wishes to travel with us.

  • If any passenger suffers from Dementia or Alzheimer’s then a carer/responsible companion must accompany them on the trip.

  • All folding wheelchairs, lightweight mobility scooters, walking frames, shopping trolleys/wheeled cases, prams & child buggies must be pre-booked. Unfortunately we cannot accept rigid/electric wheelchairs or heavy duty mobility scooters (please see below image for clarification)

  • Seats are allocated upon booking. Please ensure you are in the correct allocated seat once boarded. However, the coach may have empty seats on the day of the excursion, the driver will advise if this is the case after the last pick up has taken place and you may be able to move to a spare seat should you wish to do so; please advise the driver at the earliest, and safest, opportunity of your new seat numbers should you move.

  • We reserve the right to adjust timings, vehicle size and seat/coach numbers, and shall contact you at the earliest opportunity in such circumstances. We do recommend that you contact us 3 days before your departure to re-confirm your departure time. Arrival and departures times may be affected by traffic conditions. Marchants shall not be liable for any missed events or connecting transport arrangements if due to unforeseen circumstances such as heavy traffic, accidents, diversions, severe weather, etc.

  • No luggage is permitted on excursions except those involving accommodation booked by or on behalf of Marchants Coaches.

  • On trips to hypermarkets, weight restrictions apply to the coach and passengers may be restricted on the amount of goods that they can bring back. No restricted goods allowed. It is also strictly forbidden to exceed the advisory Customs & Excise limits on alcohol and tobacco.

  • All passengers’ personal effects and property are carried at the owner’s risk.

  • Marchants shall not be held liable or responsible for consequential loss due to the curtailment, closure, cancellation, amendment or withdrawal of any display, event, show, exhibition or service advertised as part of the tour.

  • We reserve the right to refuse carriage to any person who, in the opinion of the driver, is under the influence of alcohol or drugs or whose behaviour, actions or demeanour may cause offence, disruption or distress to other passengers or the driver. No compensation or claim for loss is due to any such passenger refused carriage.

  • We ask all passengers to be respectful of other patrons on board the coach and try to refrain from using abusive language or being overly loud.

  • Drivers are not permitted to pick up or drop off passengers at points not listed on the itinerary or timetable.

 

 

Holiday T's & C's

 

Marchants Coaches Ltd undertakes to operate the tours in this brochure to the best of our ability and we accept responsibility for the arrangements of your holiday that are wholly in our control. However, we cannot accept liability for any alterations made necessary by any events or actions which are beyond our direct control. We make every effort to ensure that all arrangements for the holidays advertised are accurate and we aim only to deal with suppliers who are efficient and reputable. We do not have any direct control over the provisions of our suppliers’ services and do not accept any loss caused by the non-performance of these suppliers. We also reserve the right to change our printed itinerary should external factors enforce such action either prior to or during the holiday. Your signature on the booking form indicates that these conditions are acceptable to you. Similarly any published times which are given to you may be affected by situations beyond our control such as road maintenance and weather conditions and should only be used as a guideline.

BOOKINGS

To make a valid booking you must complete a booking form and pay the deposit. Where there is more than one member of a party to be included in a booking, the person signing the booking form shall be deemed to do so on the basis that he or she represents and acts as agent for all members of the party and as such accepts these booking conditions on behalf of each member of the party. Bookings will be confirmed by issuance of a confirmation invoice, which will show the balance due on your holiday and the due date of your balance. No further reminders will be sent and the balance must be paid to the office at which you made your original booking no later than 8 weeks prior to the departure date. If the balance is not paid by the due date, we reserve the right to cancel your booking and to retain any deposits paid. Ticket and luggage labels will be issued on payment of your final balance and these must be shown on boarding your coach. Your exact departure point and time will be specified on your ticket. Please notify the office at which you made your booking if you lose your tickets. If a booking is made within 8 weeks of departure the full amount is liable to be paid at the time of booking. We reserve the right to refuse any booking and to terminate a client's holiday in the event of them causing a nuisance, or his or her condition is offensive to other passengers, or they partake in unreasonable behaviour.

PRICE

We guarantee not to raise the price of a holiday unless there is a major cost increase beyond our control, e.g. an oil crisis with subsequent fuel increases, changes in the VAT rate, currency fluctuations etc. No surcharges will be made once the balance has been paid. In the unlikely event that we are obliged to make a surcharge, you will be given the option of continuing with your booking at the new price or cancelling your booking. If you decide to cancel we will refund all payments made to us in respect of your holiday.

CANCELLATION & BOOKING AMENDMENTS

If you wish to change your holiday choice after deposits have been paid but before final balance is due, an administration fee of £10 per person is payable. If you wish to cancel your holiday after having paid a deposit, this must be communicated in writing to us as soon as possible and you will be liable to the following scale of charges:

57 days or more before departure - Deposit only.

50 to 56 days before departure - 50% of total holiday cost.

29 to 49 days before departure - 70% of total holiday cost.

15 to 28 days before departure - 90% of total holiday cost.

0 to 14 days before departure - 100% of total holiday cost.

The cancellation will date from the day that written notice is received at our office. Any cancellation charge is payable by the passenger to us and the passenger should then claim on their insurance policy for reimbursement if applicable.

In the event of cancellation by Marchants Coaches Ltd your money will be refunded in full and this shall be the limit of our liability. We aim never to cancel any tour and would only do so in exceptional circumstances or due to failure to reach minimum required numbers. If we are obliged to change your holiday in any way due to circumstances beyond our control, we will try to ensure that you are given early notification of a change and the reasons for such a change.

INSURANCE

Insurance is compulsory for our holidays to Europe and the Channel Islands. You must provide confirmation that you have arranged adequate insurance cover.

LUGGAGE & PERSONAL BELONGINGS

You are requested to take only one standard-sized suitcase per passenger. Marchants Coaches Ltd cannot be held responsible for luggage and personal belongings carried on vehicles.

PETS

We regret that no pets may be taken on our holidays.

SPECIAL REQUESTS

We will make every effort to comply with requests for special diets, low floor accommodation, etc and these should be notified to us in writing at the time of booking and detailed on the booking form. We cannot however accept any booking that is conditional upon guaranteeing special requests. 

Some of our featured hotels may offer sea view rooms. These can be requested, however not guaranteed. 

A few of our featured hotels regrettably do not have lifts and therefore may not be suitable for clients with mobility issues.

For any enquiries regarding your holiday/room please ensure you contact Marchants and not the hotel directly. This is to ensure that all your requirements/requests are noted on the paperwork.

MEDICAL

If you are receiving medical treatment for any continuing illness you must inform the office when making your booking and include details on your booking form. This information may be helpful to your driver in the unfortunate event that you require medical attention whilst on holiday. Every effort is made to assist disabled people travelling on our holidays and notification to Marchants Coaches Ltd will enable us to serve you better. We cannot be held responsible for any difficulties encountered if we have not been given prior notification of any disability in writing. Please do not hesitate to ask if you wish to be advised on the suitability of any holiday that appears in this brochure.

PASSENGERS WITH DISABILITIES

Should you or a member of your party have any disability or medical condition that may affect an excursion or holiday, pleasae advise us prior to confirming the booking so that we can advise as to the suitability of the trip and/or hotel/venue. If a passenger requires assitance then they must travel with an able bodied companion or carer. Please advise us of any intentions to bring any mobility aids, particularly mobility scooters or wheelchairs, as only certain models/weight limits can be accommodated in the hold of the coach. We will make every effort possible to accommodate each passenger who wishes to travel with us.

If any passenger suffers from Dementia or Alzheimer’s then a carer/responsible companion must accompany them on the trip.

COMPLAINTS

In the unlikely event that you have a complaint during a tour please inform the driver immediately. He will do his best to assist you, but please bear in mind that we have no direct control over hotels and other parties. If you wish to make further representations on your return please write to us within 28 days of your return date.

GENERAL

The Public Service Vehicle (Conduct of Drivers, Conductors and Passengers) Regulations 1936, as amended apply to all coaches throughout any holiday. When you travel on another form of transport during the course of your holiday (e.g. a ferry) then the conditions of carriage of that carrier will apply. These may limit or exclude any liability to you. Marchants Coaches Ltd shall in no circumstances be liable for any occurrence whatsoever suffered by any passenger which arises as a result of any breakdown, delay, change of route, accident or otherwise in the course of the holiday caused other than by negligence of Marchants Coaches Ltd, its servants or agents who are under direct control of the firm. With all arrangements made for hotel accommodation, excursion visits and use of road vehicles, trains or any other means of conveyance operated by person or bodies other than the firm, which are made by the firm, the firm will not be responsible for any loss, damage, injury, delay, or inconvenience however caused to or sustained by passengers in any such hotel, excursion visit, vehicle, train or any other means of conveyance.

Terms & Conditions & important notes:

 

*Children 4 and under will require booster seats/car seats, provided & fitted by the parent/guardian. And children under the age of 14 are not permitted to occupy the first 4 seats of the coach. If booking via the website, if seat allocation is automatic, please note that the driver may be required to move passengers to different seats if an under 14 is allocated one of these seats.

 

Please note that if you book a Child place for an excursion that includes tickets/entry fees and the venue questions the age of the child, and deems that they are actually an adult, they be refused entry or you may be required to pay the additional amount of an adult ticket. Please note that if you book a place knowing that said child is over the age stated by the venue, Marchants cannot accept responsibility or be held accountable in cases of refused entry or additional payment requests.

 

PLEASE ENSURE YOU CHECK YOUR TICKET CAREFULLY WHEN RECEIVED AND MAKE SURE THAT ALL DETAILS ARE CORRECT. IF ANY ARE INCORRECT THEN PLEASE CONTACT US ASAP. MARCHANTS COACHES CANNOT BE HELD RESPONSIBLE FOR ANY INCORRECT DETAILS RESULTING IN A MISSED TOUR/HOLIDAY IF YOU HAVE NOT CHECKED AND ADVISED. 

 

Day Excustion T's & C's

 

  • Your ticket is also a receipt for payment and acceptance by you and all other passengers travelling on this ticket of the terms and conditions stated below.

  • Tours and excursions operate subject to minimum numbers and occasionally we may be forced to cancel a departure if bookings fall short of the necessary target. If we do have to cancel you will be notified at least 48 hours in advance and offered a full credit, refund or an alternative tour.

  • If you cancel your booking more than 5 working days before departure we will refund the amount paid less £5.00 per person cancellation fee (maximum £20.00 per ticket) regardless of any personal circumstances which may have resulted in the cancellation. For cancellations within 5 working days no refund is due regardless of any personal circumstances which may have resulted in the cancellation. If your booking includes a charge for meals, theatre/show tickets, entrance fees etc., refunds will be subject to our recovering these costs.

  • All tickets must be paid for in full at the time of booking and in advance. Drivers cannot accept direct payment.

  • Unfortunately we can no longer accept transfer requests for our excursions/theatre trips. Should you no longer be able to make a date booked for any reason then the cancellation policy above will apply.

  • It is a legal requirement for all passengers; including children and babies in baby/child seats or booster seats as appropriate, to wear seatbelts. Any child under the age of 4 is required to be in a car seat or a booster seat. These are to be provided, and fitted, by the parent/guardian. Children under the age of 14 are not permitted to occupy the first 4 seats of the coach (First row, numbered 1 - 4). If booking via the website, if seat allocation is automatic, please note that the driver may be required to move passengers to different seats if an under 14 is allocated one of these seats. All passengers must occupy their own allocated seat. Under no circumstances will a child be allowed to sit on another passengers lap.

  • If you book a child place for an excursion that includes tickets/entry fees and the venue questions the age of the child, and deems that they are actually an adult, they may be refused entry or you may be required to pay the additional amount of an adult ticket. If you book a place knowing that said child is over the age stated by the venue, Marchants cannot accept responsibility or be held accountable in cases of refused entry or additional payment requests.

  • A family ticket consists of 2 adults and 2 children (aged up to 15 years old). If a customer purchases a family ticket and tries to board the coach with different ratio of accepted passengers (I.E 3 adults, 1 child or 4 adults) then the driver may refuse said passengers to board the coach.

  • For theatre trips, we will make every effort to ensure your party are seated together for the performance, regrettably however, this cannot be guaranteed.

  • No animals other than guide dogs for the blind and assistance dogs are permitted on our vehicles.

  • No takeaway food may be consumed on the coach without prior approval or permission.

  • No Alcohol may be consumed on the coach.

  • We operate a strict no smoking policy, including electronic cigarettes.

  • Your departure time is shown on your ticket. We cannot be held responsible for missed departures due to you being late or at the wrong location. If in doubt, please check. If you wish to change your pick-up point, you must notify us in advance.

  • Passengers with Disabilities: Should you or a member of your party have any disability or medical condition that may affect an excursion or holiday, please advise us prior to confirming the booking so that we can advise as to the suitability of the trip and/or hotel/venue. If a passenger requires assistance then they must travel with an able bodied companion or carer. Please advise us of any intentions to bring any mobility aids, particularly mobility scooters or wheelchairs, as only certain models/weight limits can be accommodated in the hold of the coach. We will make every effort possible to accommodate each passenger who wishes to travel with us.

  • If any passenger suffers from Dementia or Alzheimer’s then a carer/responsible companion must accompany them on the trip.

  • All folding wheelchairs, lightweight mobility scooters, walking frames, shopping trolleys/wheeled cases, prams & child buggies must be pre-booked. Unfortunately we cannot accept rigid/electric wheelchairs or heavy duty mobility scooters (please see below image for clarification)

  • Seats are allocated upon booking. Please ensure you are in the correct allocated seat once boarded. However, the coach may have empty seats on the day of the excursion, the driver will advise if this is the case after the last pick up has taken place and you may be able to move to a spare seat should you wish to do so; please advise the driver at the earliest, and safest, opportunity of your new seat numbers should you move.

  • We reserve the right to adjust timings, vehicle size and seat/coach numbers, and shall contact you at the earliest opportunity in such circumstances. We do recommend that you contact us 3 days before your departure to re-confirm your departure time. Arrival and departures times may be affected by traffic conditions. Marchants shall not be liable for any missed events or connecting transport arrangements if due to unforeseen circumstances such as heavy traffic, accidents, diversions, severe weather, etc.

  • No luggage is permitted on excursions except those involving accommodation booked by or on behalf of Marchants Coaches.

  • On trips to hypermarkets, weight restrictions apply to the coach and passengers may be restricted on the amount of goods that they can bring back. No restricted goods allowed. It is also strictly forbidden to exceed the advisory Customs & Excise limits on alcohol and tobacco.

  • All passengers’ personal effects and property are carried at the owner’s risk.

  • Marchants shall not be held liable or responsible for consequential loss due to the curtailment, closure, cancellation, amendment or withdrawal of any display, event, show, exhibition or service advertised as part of the tour.

  • We reserve the right to refuse carriage to any person who, in the opinion of the driver, is under the influence of alcohol or drugs or whose behaviour, actions or demeanour may cause offence, disruption or distress to other passengers or the driver. No compensation or claim for loss is due to any such passenger refused carriage.

  • We ask all passengers to be respectful of other patrons on board the coach and try to refrain from using abusive language or being overly loud.

  • Drivers are not permitted to pick up or drop off passengers at points not listed on the itinerary or timetable.

 

 

Holiday T's & C's

 

Marchants Coaches Ltd undertakes to operate the tours in this brochure to the best of our ability and we accept responsibility for the arrangements of your holiday that are wholly in our control. However, we cannot accept liability for any alterations made necessary by any events or actions which are beyond our direct control. We make every effort to ensure that all arrangements for the holidays advertised are accurate and we aim only to deal with suppliers who are efficient and reputable. We do not have any direct control over the provisions of our suppliers’ services and do not accept any loss caused by the non-performance of these suppliers. We also reserve the right to change our printed itinerary should external factors enforce such action either prior to or during the holiday. Your signature on the booking form indicates that these conditions are acceptable to you. Similarly any published times which are given to you may be affected by situations beyond our control such as road maintenance and weather conditions and should only be used as a guideline.

BOOKINGS

To make a valid booking you must complete a booking form and pay the deposit. Where there is more than one member of a party to be included in a booking, the person signing the booking form shall be deemed to do so on the basis that he or she represents and acts as agent for all members of the party and as such accepts these booking conditions on behalf of each member of the party. Bookings will be confirmed by issuance of a confirmation invoice, which will show the balance due on your holiday and the due date of your balance. No further reminders will be sent and the balance must be paid to the office at which you made your original booking no later than 8 weeks prior to the departure date. If the balance is not paid by the due date, we reserve the right to cancel your booking and to retain any deposits paid. Ticket and luggage labels will be issued on payment of your final balance and these must be shown on boarding your coach. Your exact departure point and time will be specified on your ticket. Please notify the office at which you made your booking if you lose your tickets. If a booking is made within 8 weeks of departure the full amount is liable to be paid at the time of booking. We reserve the right to refuse any booking and to terminate a client's holiday in the event of them causing a nuisance, or his or her condition is offensive to other passengers, or they partake in unreasonable behaviour.

PRICE

We guarantee not to raise the price of a holiday unless there is a major cost increase beyond our control, e.g. an oil crisis with subsequent fuel increases, changes in the VAT rate, currency fluctuations etc. No surcharges will be made once the balance has been paid. In the unlikely event that we are obliged to make a surcharge, you will be given the option of continuing with your booking at the new price or cancelling your booking. If you decide to cancel we will refund all payments made to us in respect of your holiday.

CANCELLATION & BOOKING AMENDMENTS

If you wish to change your holiday choice after deposits have been paid but before final balance is due, an administration fee of £10 per person is payable. If you wish to cancel your holiday after having paid a deposit, this must be communicated in writing to us as soon as possible and you will be liable to the following scale of charges:

57 days or more before departure - Deposit only.

50 to 56 days before departure - 50% of total holiday cost.

29 to 49 days before departure - 70% of total holiday cost.

15 to 28 days before departure - 90% of total holiday cost.

0 to 14 days before departure - 100% of total holiday cost.

The cancellation will date from the day that written notice is received at our office. Any cancellation charge is payable by the passenger to us and the passenger should then claim on their insurance policy for reimbursement if applicable.

In the event of cancellation by Marchants Coaches Ltd your money will be refunded in full and this shall be the limit of our liability. We aim never to cancel any tour and would only do so in exceptional circumstances or due to failure to reach minimum required numbers. If we are obliged to change your holiday in any way due to circumstances beyond our control, we will try to ensure that you are given early notification of a change and the reasons for such a change.

INSURANCE

Insurance is compulsory for our holidays to Europe and the Channel Islands. You must provide confirmation that you have arranged adequate insurance cover.

LUGGAGE & PERSONAL BELONGINGS

You are requested to take only one standard-sized suitcase per passenger. Marchants Coaches Ltd cannot be held responsible for luggage and personal belongings carried on vehicles.

PETS

We regret that no pets may be taken on our holidays.

SPECIAL REQUESTS

We will make every effort to comply with requests for special diets, low floor accommodation, etc and these should be notified to us in writing at the time of booking and detailed on the booking form. We cannot however accept any booking that is conditional upon guaranteeing special requests. 

Some of our featured hotels may offer sea view rooms. These can be requested, however not guaranteed. 

A few of our featured hotels regrettably do not have lifts and therefore may not be suitable for clients with mobility issues.

For any enquiries regarding your holiday/room please ensure you contact Marchants and not the hotel directly. This is to ensure that all your requirements/requests are noted on the paperwork.

MEDICAL

If you are receiving medical treatment for any continuing illness you must inform the office when making your booking and include details on your booking form. This information may be helpful to your driver in the unfortunate event that you require medical attention whilst on holiday. Every effort is made to assist disabled people travelling on our holidays and notification to Marchants Coaches Ltd will enable us to serve you better. We cannot be held responsible for any difficulties encountered if we have not been given prior notification of any disability in writing. Please do not hesitate to ask if you wish to be advised on the suitability of any holiday that appears in this brochure.

PASSENGERS WITH DISABILITIES

Should you or a member of your party have any disability or medical condition that may affect an excursion or holiday, pleasae advise us prior to confirming the booking so that we can advise as to the suitability of the trip and/or hotel/venue. If a passenger requires assitance then they must travel with an able bodied companion or carer. Please advise us of any intentions to bring any mobility aids, particularly mobility scooters or wheelchairs, as only certain models/weight limits can be accommodated in the hold of the coach. We will make every effort possible to accommodate each passenger who wishes to travel with us.

If any passenger suffers from Dementia or Alzheimer’s then a carer/responsible companion must accompany them on the trip.

COMPLAINTS

In the unlikely event that you have a complaint during a tour please inform the driver immediately. He will do his best to assist you, but please bear in mind that we have no direct control over hotels and other parties. If you wish to make further representations on your return please write to us within 28 days of your return date.

GENERAL

The Public Service Vehicle (Conduct of Drivers, Conductors and Passengers) Regulations 1936, as amended apply to all coaches throughout any holiday. When you travel on another form of transport during the course of your holiday (e.g. a ferry) then the conditions of carriage of that carrier will apply. These may limit or exclude any liability to you. Marchants Coaches Ltd shall in no circumstances be liable for any occurrence whatsoever suffered by any passenger which arises as a result of any breakdown, delay, change of route, accident or otherwise in the course of the holiday caused other than by negligence of Marchants Coaches Ltd, its servants or agents who are under direct control of the firm. With all arrangements made for hotel accommodation, excursion visits and use of road vehicles, trains or any other means of conveyance operated by person or bodies other than the firm, which are made by the firm, the firm will not be responsible for any loss, damage, injury, delay, or inconvenience however caused to or sustained by passengers in any such hotel, excursion visit, vehicle, train or any other means of conveyance.

Terms & Conditions & important notes:

 

*Children 4 and under will require booster seats/car seats, provided & fitted by the parent/guardian. And children under the age of 14 are not permitted to occupy the first 4 seats of the coach. If booking via the website, if seat allocation is automatic, please note that the driver may be required to move passengers to different seats if an under 14 is allocated one of these seats.

 

Please note that if you book a Child place for an excursion that includes tickets/entry fees and the venue questions the age of the child, and deems that they are actually an adult, they be refused entry or you may be required to pay the additional amount of an adult ticket. Please note that if you book a place knowing that said child is over the age stated by the venue, Marchants cannot accept responsibility or be held accountable in cases of refused entry or additional payment requests.

 

PLEASE ENSURE YOU CHECK YOUR TICKET CAREFULLY WHEN RECEIVED AND MAKE SURE THAT ALL DETAILS ARE CORRECT. IF ANY ARE INCORRECT THEN PLEASE CONTACT US ASAP. MARCHANTS COACHES CANNOT BE HELD RESPONSIBLE FOR ANY INCORRECT DETAILS RESULTING IN A MISSED TOUR/HOLIDAY IF YOU HAVE NOT CHECKED AND ADVISED. 

 

Day Excustion T's & C's

 

  • Your ticket is also a receipt for payment and acceptance by you and all other passengers travelling on this ticket of the terms and conditions stated below.

  • Tours and excursions operate subject to minimum numbers and occasionally we may be forced to cancel a departure if bookings fall short of the necessary target. If we do have to cancel you will be notified at least 48 hours in advance and offered a full credit, refund or an alternative tour.

  • If you cancel your booking more than 5 working days before departure we will refund the amount paid less £5.00 per person cancellation fee (maximum £20.00 per ticket) regardless of any personal circumstances which may have resulted in the cancellation. For cancellations within 5 working days no refund is due regardless of any personal circumstances which may have resulted in the cancellation. If your booking includes a charge for meals, theatre/show tickets, entrance fees etc., refunds will be subject to our recovering these costs.

  • All tickets must be paid for in full at the time of booking and in advance. Drivers cannot accept direct payment.

  • Unfortunately we can no longer accept transfer requests for our excursions/theatre trips. Should you no longer be able to make a date booked for any reason then the cancellation policy above will apply.

  • It is a legal requirement for all passengers; including children and babies in baby/child seats or booster seats as appropriate, to wear seatbelts. Any child under the age of 4 is required to be in a car seat or a booster seat. These are to be provided, and fitted, by the parent/guardian. Children under the age of 14 are not permitted to occupy the first 4 seats of the coach (First row, numbered 1 - 4). If booking via the website, if seat allocation is automatic, please note that the driver may be required to move passengers to different seats if an under 14 is allocated one of these seats. All passengers must occupy their own allocated seat. Under no circumstances will a child be allowed to sit on another passengers lap.

  • If you book a child place for an excursion that includes tickets/entry fees and the venue questions the age of the child, and deems that they are actually an adult, they may be refused entry or you may be required to pay the additional amount of an adult ticket. If you book a place knowing that said child is over the age stated by the venue, Marchants cannot accept responsibility or be held accountable in cases of refused entry or additional payment requests.

  • A family ticket consists of 2 adults and 2 children (aged up to 15 years old). If a customer purchases a family ticket and tries to board the coach with different ratio of accepted passengers (I.E 3 adults, 1 child or 4 adults) then the driver may refuse said passengers to board the coach.

  • For theatre trips, we will make every effort to ensure your party are seated together for the performance, regrettably however, this cannot be guaranteed.

  • No animals other than guide dogs for the blind and assistance dogs are permitted on our vehicles.

  • No takeaway food may be consumed on the coach without prior approval or permission.

  • No Alcohol may be consumed on the coach.

  • We operate a strict no smoking policy, including electronic cigarettes.

  • Your departure time is shown on your ticket. We cannot be held responsible for missed departures due to you being late or at the wrong location. If in doubt, please check. If you wish to change your pick-up point, you must notify us in advance.

  • Passengers with Disabilities: Should you or a member of your party have any disability or medical condition that may affect an excursion or holiday, please advise us prior to confirming the booking so that we can advise as to the suitability of the trip and/or hotel/venue. If a passenger requires assistance then they must travel with an able bodied companion or carer. Please advise us of any intentions to bring any mobility aids, particularly mobility scooters or wheelchairs, as only certain models/weight limits can be accommodated in the hold of the coach. We will make every effort possible to accommodate each passenger who wishes to travel with us.

  • If any passenger suffers from Dementia or Alzheimer’s then a carer/responsible companion must accompany them on the trip.

  • All folding wheelchairs, lightweight mobility scooters, walking frames, shopping trolleys/wheeled cases, prams & child buggies must be pre-booked. Unfortunately we cannot accept rigid/electric wheelchairs or heavy duty mobility scooters (please see below image for clarification)

  • Seats are allocated upon booking. Please ensure you are in the correct allocated seat once boarded. However, the coach may have empty seats on the day of the excursion, the driver will advise if this is the case after the last pick up has taken place and you may be able to move to a spare seat should you wish to do so; please advise the driver at the earliest, and safest, opportunity of your new seat numbers should you move.

  • We reserve the right to adjust timings, vehicle size and seat/coach numbers, and shall contact you at the earliest opportunity in such circumstances. We do recommend that you contact us 3 days before your departure to re-confirm your departure time. Arrival and departures times may be affected by traffic conditions. Marchants shall not be liable for any missed events or connecting transport arrangements if due to unforeseen circumstances such as heavy traffic, accidents, diversions, severe weather, etc.

  • No luggage is permitted on excursions except those involving accommodation booked by or on behalf of Marchants Coaches.

  • On trips to hypermarkets, weight restrictions apply to the coach and passengers may be restricted on the amount of goods that they can bring back. No restricted goods allowed. It is also strictly forbidden to exceed the advisory Customs & Excise limits on alcohol and tobacco.

  • All passengers’ personal effects and property are carried at the owner’s risk.

  • Marchants shall not be held liable or responsible for consequential loss due to the curtailment, closure, cancellation, amendment or withdrawal of any display, event, show, exhibition or service advertised as part of the tour.

  • We reserve the right to refuse carriage to any person who, in the opinion of the driver, is under the influence of alcohol or drugs or whose behaviour, actions or demeanour may cause offence, disruption or distress to other passengers or the driver. No compensation or claim for loss is due to any such passenger refused carriage.

  • We ask all passengers to be respectful of other patrons on board the coach and try to refrain from using abusive language or being overly loud.

  • Drivers are not permitted to pick up or drop off passengers at points not listed on the itinerary or timetable.

 

 

Holiday T's & C's

 

Marchants Coaches Ltd undertakes to operate the tours in this brochure to the best of our ability and we accept responsibility for the arrangements of your holiday that are wholly in our control. However, we cannot accept liability for any alterations made necessary by any events or actions which are beyond our direct control. We make every effort to ensure that all arrangements for the holidays advertised are accurate and we aim only to deal with suppliers who are efficient and reputable. We do not have any direct control over the provisions of our suppliers’ services and do not accept any loss caused by the non-performance of these suppliers. We also reserve the right to change our printed itinerary should external factors enforce such action either prior to or during the holiday. Your signature on the booking form indicates that these conditions are acceptable to you. Similarly any published times which are given to you may be affected by situations beyond our control such as road maintenance and weather conditions and should only be used as a guideline.

BOOKINGS

To make a valid booking you must complete a booking form and pay the deposit. Where there is more than one member of a party to be included in a booking, the person signing the booking form shall be deemed to do so on the basis that he or she represents and acts as agent for all members of the party and as such accepts these booking conditions on behalf of each member of the party. Bookings will be confirmed by issuance of a confirmation invoice, which will show the balance due on your holiday and the due date of your balance. No further reminders will be sent and the balance must be paid to the office at which you made your original booking no later than 8 weeks prior to the departure date. If the balance is not paid by the due date, we reserve the right to cancel your booking and to retain any deposits paid. Ticket and luggage labels will be issued on payment of your final balance and these must be shown on boarding your coach. Your exact departure point and time will be specified on your ticket. Please notify the office at which you made your booking if you lose your tickets. If a booking is made within 8 weeks of departure the full amount is liable to be paid at the time of booking. We reserve the right to refuse any booking and to terminate a client's holiday in the event of them causing a nuisance, or his or her condition is offensive to other passengers, or they partake in unreasonable behaviour.

PRICE

We guarantee not to raise the price of a holiday unless there is a major cost increase beyond our control, e.g. an oil crisis with subsequent fuel increases, changes in the VAT rate, currency fluctuations etc. No surcharges will be made once the balance has been paid. In the unlikely event that we are obliged to make a surcharge, you will be given the option of continuing with your booking at the new price or cancelling your booking. If you decide to cancel we will refund all payments made to us in respect of your holiday.

CANCELLATION & BOOKING AMENDMENTS

If you wish to change your holiday choice after deposits have been paid but before final balance is due, an administration fee of £10 per person is payable. If you wish to cancel your holiday after having paid a deposit, this must be communicated in writing to us as soon as possible and you will be liable to the following scale of charges:

57 days or more before departure - Deposit only.

50 to 56 days before departure - 50% of total holiday cost.

29 to 49 days before departure - 70% of total holiday cost.

15 to 28 days before departure - 90% of total holiday cost.

0 to 14 days before departure - 100% of total holiday cost.

The cancellation will date from the day that written notice is received at our office. Any cancellation charge is payable by the passenger to us and the passenger should then claim on their insurance policy for reimbursement if applicable.

In the event of cancellation by Marchants Coaches Ltd your money will be refunded in full and this shall be the limit of our liability. We aim never to cancel any tour and would only do so in exceptional circumstances or due to failure to reach minimum required numbers. If we are obliged to change your holiday in any way due to circumstances beyond our control, we will try to ensure that you are given early notification of a change and the reasons for such a change.

INSURANCE

Insurance is compulsory for our holidays to Europe and the Channel Islands. You must provide confirmation that you have arranged adequate insurance cover.

LUGGAGE & PERSONAL BELONGINGS

You are requested to take only one standard-sized suitcase per passenger. Marchants Coaches Ltd cannot be held responsible for luggage and personal belongings carried on vehicles.

PETS

We regret that no pets may be taken on our holidays.

SPECIAL REQUESTS

We will make every effort to comply with requests for special diets, low floor accommodation, etc and these should be notified to us in writing at the time of booking and detailed on the booking form. We cannot however accept any booking that is conditional upon guaranteeing special requests. 

Some of our featured hotels may offer sea view rooms. These can be requested, however not guaranteed. 

A few of our featured hotels regrettably do not have lifts and therefore may not be suitable for clients with mobility issues.

For any enquiries regarding your holiday/room please ensure you contact Marchants and not the hotel directly. This is to ensure that all your requirements/requests are noted on the paperwork.

MEDICAL

If you are receiving medical treatment for any continuing illness you must inform the office when making your booking and include details on your booking form. This information may be helpful to your driver in the unfortunate event that you require medical attention whilst on holiday. Every effort is made to assist disabled people travelling on our holidays and notification to Marchants Coaches Ltd will enable us to serve you better. We cannot be held responsible for any difficulties encountered if we have not been given prior notification of any disability in writing. Please do not hesitate to ask if you wish to be advised on the suitability of any holiday that appears in this brochure.

PASSENGERS WITH DISABILITIES

Should you or a member of your party have any disability or medical condition that may affect an excursion or holiday, pleasae advise us prior to confirming the booking so that we can advise as to the suitability of the trip and/or hotel/venue. If a passenger requires assitance then they must travel with an able bodied companion or carer. Please advise us of any intentions to bring any mobility aids, particularly mobility scooters or wheelchairs, as only certain models/weight limits can be accommodated in the hold of the coach. We will make every effort possible to accommodate each passenger who wishes to travel with us.

If any passenger suffers from Dementia or Alzheimer’s then a carer/responsible companion must accompany them on the trip.

COMPLAINTS

In the unlikely event that you have a complaint during a tour please inform the driver immediately. He will do his best to assist you, but please bear in mind that we have no direct control over hotels and other parties. If you wish to make further representations on your return please write to us within 28 days of your return date.

GENERAL

The Public Service Vehicle (Conduct of Drivers, Conductors and Passengers) Regulations 1936, as amended apply to all coaches throughout any holiday. When you travel on another form of transport during the course of your holiday (e.g. a ferry) then the conditions of carriage of that carrier will apply. These may limit or exclude any liability to you. Marchants Coaches Ltd shall in no circumstances be liable for any occurrence whatsoever suffered by any passenger which arises as a result of any breakdown, delay, change of route, accident or otherwise in the course of the holiday caused other than by negligence of Marchants Coaches Ltd, its servants or agents who are under direct control of the firm. With all arrangements made for hotel accommodation, excursion visits and use of road vehicles, trains or any other means of conveyance operated by person or bodies other than the firm, which are made by the firm, the firm will not be responsible for any loss, damage, injury, delay, or inconvenience however caused to or sustained by passengers in any such hotel, excursion visit, vehicle, train or any other means of conveyance.

Terms & Conditions & important notes:

 

*Children 4 and under will require booster seats/car seats, provided & fitted by the parent/guardian. And children under the age of 14 are not permitted to occupy the first 4 seats of the coach. If booking via the website, if seat allocation is automatic, please note that the driver may be required to move passengers to different seats if an under 14 is allocated one of these seats.

 

Please note that if you book a Child place for an excursion that includes tickets/entry fees and the venue questions the age of the child, and deems that they are actually an adult, they be refused entry or you may be required to pay the additional amount of an adult ticket. Please note that if you book a place knowing that said child is over the age stated by the venue, Marchants cannot accept responsibility or be held accountable in cases of refused entry or additional payment requests.

 

PLEASE ENSURE YOU CHECK YOUR TICKET CAREFULLY WHEN RECEIVED AND MAKE SURE THAT ALL DETAILS ARE CORRECT. IF ANY ARE INCORRECT THEN PLEASE CONTACT US ASAP. MARCHANTS COACHES CANNOT BE HELD RESPONSIBLE FOR ANY INCORRECT DETAILS RESULTING IN A MISSED TOUR/HOLIDAY IF YOU HAVE NOT CHECKED AND ADVISED. 

 

Day Excustion T's & C's

 

  • Your ticket is also a receipt for payment and acceptance by you and all other passengers travelling on this ticket of the terms and conditions stated below.

  • Tours and excursions operate subject to minimum numbers and occasionally we may be forced to cancel a departure if bookings fall short of the necessary target. If we do have to cancel you will be notified at least 48 hours in advance and offered a full credit, refund or an alternative tour.

  • If you cancel your booking more than 5 working days before departure we will refund the amount paid less £5.00 per person cancellation fee (maximum £20.00 per ticket) regardless of any personal circumstances which may have resulted in the cancellation. For cancellations within 5 working days no refund is due regardless of any personal circumstances which may have resulted in the cancellation. If your booking includes a charge for meals, theatre/show tickets, entrance fees etc., refunds will be subject to our recovering these costs.

  • All tickets must be paid for in full at the time of booking and in advance. Drivers cannot accept direct payment.

  • Unfortunately we can no longer accept transfer requests for our excursions/theatre trips. Should you no longer be able to make a date booked for any reason then the cancellation policy above will apply.

  • It is a legal requirement for all passengers; including children and babies in baby/child seats or booster seats as appropriate, to wear seatbelts. Any child under the age of 4 is required to be in a car seat or a booster seat. These are to be provided, and fitted, by the parent/guardian. Children under the age of 14 are not permitted to occupy the first 4 seats of the coach (First row, numbered 1 - 4). If booking via the website, if seat allocation is automatic, please note that the driver may be required to move passengers to different seats if an under 14 is allocated one of these seats. All passengers must occupy their own allocated seat. Under no circumstances will a child be allowed to sit on another passengers lap.

  • If you book a child place for an excursion that includes tickets/entry fees and the venue questions the age of the child, and deems that they are actually an adult, they may be refused entry or you may be required to pay the additional amount of an adult ticket. If you book a place knowing that said child is over the age stated by the venue, Marchants cannot accept responsibility or be held accountable in cases of refused entry or additional payment requests.

  • A family ticket consists of 2 adults and 2 children (aged up to 15 years old). If a customer purchases a family ticket and tries to board the coach with different ratio of accepted passengers (I.E 3 adults, 1 child or 4 adults) then the driver may refuse said passengers to board the coach.

  • For theatre trips, we will make every effort to ensure your party are seated together for the performance, regrettably however, this cannot be guaranteed.

  • No animals other than guide dogs for the blind and assistance dogs are permitted on our vehicles.

  • No takeaway food may be consumed on the coach without prior approval or permission.

  • No Alcohol may be consumed on the coach.

  • We operate a strict no smoking policy, including electronic cigarettes.

  • Your departure time is shown on your ticket. We cannot be held responsible for missed departures due to you being late or at the wrong location. If in doubt, please check. If you wish to change your pick-up point, you must notify us in advance.

  • Passengers with Disabilities: Should you or a member of your party have any disability or medical condition that may affect an excursion or holiday, please advise us prior to confirming the booking so that we can advise as to the suitability of the trip and/or hotel/venue. If a passenger requires assistance then they must travel with an able bodied companion or carer. Please advise us of any intentions to bring any mobility aids, particularly mobility scooters or wheelchairs, as only certain models/weight limits can be accommodated in the hold of the coach. We will make every effort possible to accommodate each passenger who wishes to travel with us.

  • If any passenger suffers from Dementia or Alzheimer’s then a carer/responsible companion must accompany them on the trip.

  • All folding wheelchairs, lightweight mobility scooters, walking frames, shopping trolleys/wheeled cases, prams & child buggies must be pre-booked. Unfortunately we cannot accept rigid/electric wheelchairs or heavy duty mobility scooters (please see below image for clarification)

  • Seats are allocated upon booking. Please ensure you are in the correct allocated seat once boarded. However, the coach may have empty seats on the day of the excursion, the driver will advise if this is the case after the last pick up has taken place and you may be able to move to a spare seat should you wish to do so; please advise the driver at the earliest, and safest, opportunity of your new seat numbers should you move.

  • We reserve the right to adjust timings, vehicle size and seat/coach numbers, and shall contact you at the earliest opportunity in such circumstances. We do recommend that you contact us 3 days before your departure to re-confirm your departure time. Arrival and departures times may be affected by traffic conditions. Marchants shall not be liable for any missed events or connecting transport arrangements if due to unforeseen circumstances such as heavy traffic, accidents, diversions, severe weather, etc.

  • No luggage is permitted on excursions except those involving accommodation booked by or on behalf of Marchants Coaches.

  • On trips to hypermarkets, weight restrictions apply to the coach and passengers may be restricted on the amount of goods that they can bring back. No restricted goods allowed. It is also strictly forbidden to exceed the advisory Customs & Excise limits on alcohol and tobacco.

  • All passengers’ personal effects and property are carried at the owner’s risk.

  • Marchants shall not be held liable or responsible for consequential loss due to the curtailment, closure, cancellation, amendment or withdrawal of any display, event, show, exhibition or service advertised as part of the tour.

  • We reserve the right to refuse carriage to any person who, in the opinion of the driver, is under the influence of alcohol or drugs or whose behaviour, actions or demeanour may cause offence, disruption or distress to other passengers or the driver. No compensation or claim for loss is due to any such passenger refused carriage.

  • We ask all passengers to be respectful of other patrons on board the coach and try to refrain from using abusive language or being overly loud.

  • Drivers are not permitted to pick up or drop off passengers at points not listed on the itinerary or timetable.

 

 

Holiday T's & C's

 

Marchants Coaches Ltd undertakes to operate the tours in this brochure to the best of our ability and we accept responsibility for the arrangements of your holiday that are wholly in our control. However, we cannot accept liability for any alterations made necessary by any events or actions which are beyond our direct control. We make every effort to ensure that all arrangements for the holidays advertised are accurate and we aim only to deal with suppliers who are efficient and reputable. We do not have any direct control over the provisions of our suppliers’ services and do not accept any loss caused by the non-performance of these suppliers. We also reserve the right to change our printed itinerary should external factors enforce such action either prior to or during the holiday. Your signature on the booking form indicates that these conditions are acceptable to you. Similarly any published times which are given to you may be affected by situations beyond our control such as road maintenance and weather conditions and should only be used as a guideline.

BOOKINGS

To make a valid booking you must complete a booking form and pay the deposit. Where there is more than one member of a party to be included in a booking, the person signing the booking form shall be deemed to do so on the basis that he or she represents and acts as agent for all members of the party and as such accepts these booking conditions on behalf of each member of the party. Bookings will be confirmed by issuance of a confirmation invoice, which will show the balance due on your holiday and the due date of your balance. No further reminders will be sent and the balance must be paid to the office at which you made your original booking no later than 8 weeks prior to the departure date. If the balance is not paid by the due date, we reserve the right to cancel your booking and to retain any deposits paid. Ticket and luggage labels will be issued on payment of your final balance and these must be shown on boarding your coach. Your exact departure point and time will be specified on your ticket. Please notify the office at which you made your booking if you lose your tickets. If a booking is made within 8 weeks of departure the full amount is liable to be paid at the time of booking. We reserve the right to refuse any booking and to terminate a client's holiday in the event of them causing a nuisance, or his or her condition is offensive to other passengers, or they partake in unreasonable behaviour.

PRICE

We guarantee not to raise the price of a holiday unless there is a major cost increase beyond our control, e.g. an oil crisis with subsequent fuel increases, changes in the VAT rate, currency fluctuations etc. No surcharges will be made once the balance has been paid. In the unlikely event that we are obliged to make a surcharge, you will be given the option of continuing with your booking at the new price or cancelling your booking. If you decide to cancel we will refund all payments made to us in respect of your holiday.

CANCELLATION & BOOKING AMENDMENTS

If you wish to change your holiday choice after deposits have been paid but before final balance is due, an administration fee of £10 per person is payable. If you wish to cancel your holiday after having paid a deposit, this must be communicated in writing to us as soon as possible and you will be liable to the following scale of charges:

57 days or more before departure - Deposit only.

50 to 56 days before departure - 50% of total holiday cost.

29 to 49 days before departure - 70% of total holiday cost.

15 to 28 days before departure - 90% of total holiday cost.

0 to 14 days before departure - 100% of total holiday cost.

The cancellation will date from the day that written notice is received at our office. Any cancellation charge is payable by the passenger to us and the passenger should then claim on their insurance policy for reimbursement if applicable.

In the event of cancellation by Marchants Coaches Ltd your money will be refunded in full and this shall be the limit of our liability. We aim never to cancel any tour and would only do so in exceptional circumstances or due to failure to reach minimum required numbers. If we are obliged to change your holiday in any way due to circumstances beyond our control, we will try to ensure that you are given early notification of a change and the reasons for such a change.

INSURANCE

Insurance is compulsory for our holidays to Europe and the Channel Islands. You must provide confirmation that you have arranged adequate insurance cover.

LUGGAGE & PERSONAL BELONGINGS

You are requested to take only one standard-sized suitcase per passenger. Marchants Coaches Ltd cannot be held responsible for luggage and personal belongings carried on vehicles.

PETS

We regret that no pets may be taken on our holidays.

SPECIAL REQUESTS

We will make every effort to comply with requests for special diets, low floor accommodation, etc and these should be notified to us in writing at the time of booking and detailed on the booking form. We cannot however accept any booking that is conditional upon guaranteeing special requests. 

Some of our featured hotels may offer sea view rooms. These can be requested, however not guaranteed. 

A few of our featured hotels regrettably do not have lifts and therefore may not be suitable for clients with mobility issues.

For any enquiries regarding your holiday/room please ensure you contact Marchants and not the hotel directly. This is to ensure that all your requirements/requests are noted on the paperwork.

MEDICAL

If you are receiving medical treatment for any continuing illness you must inform the office when making your booking and include details on your booking form. This information may be helpful to your driver in the unfortunate event that you require medical attention whilst on holiday. Every effort is made to assist disabled people travelling on our holidays and notification to Marchants Coaches Ltd will enable us to serve you better. We cannot be held responsible for any difficulties encountered if we have not been given prior notification of any disability in writing. Please do not hesitate to ask if you wish to be advised on the suitability of any holiday that appears in this brochure.

PASSENGERS WITH DISABILITIES

Should you or a member of your party have any disability or medical condition that may affect an excursion or holiday, pleasae advise us prior to confirming the booking so that we can advise as to the suitability of the trip and/or hotel/venue. If a passenger requires assitance then they must travel with an able bodied companion or carer. Please advise us of any intentions to bring any mobility aids, particularly mobility scooters or wheelchairs, as only certain models/weight limits can be accommodated in the hold of the coach. We will make every effort possible to accommodate each passenger who wishes to travel with us.

If any passenger suffers from Dementia or Alzheimer’s then a carer/responsible companion must accompany them on the trip.

COMPLAINTS

In the unlikely event that you have a complaint during a tour please inform the driver immediately. He will do his best to assist you, but please bear in mind that we have no direct control over hotels and other parties. If you wish to make further representations on your return please write to us within 28 days of your return date.

GENERAL

The Public Service Vehicle (Conduct of Drivers, Conductors and Passengers) Regulations 1936, as amended apply to all coaches throughout any holiday. When you travel on another form of transport during the course of your holiday (e.g. a ferry) then the conditions of carriage of that carrier will apply. These may limit or exclude any liability to you. Marchants Coaches Ltd shall in no circumstances be liable for any occurrence whatsoever suffered by any passenger which arises as a result of any breakdown, delay, change of route, accident or otherwise in the course of the holiday caused other than by negligence of Marchants Coaches Ltd, its servants or agents who are under direct control of the firm. With all arrangements made for hotel accommodation, excursion visits and use of road vehicles, trains or any other means of conveyance operated by person or bodies other than the firm, which are made by the firm, the firm will not be responsible for any loss, damage, injury, delay, or inconvenience however caused to or sustained by passengers in any such hotel, excursion visit, vehicle, train or any other means of conveyance.

Below is a list of pick-up points available on this tour.

Below is a list of pick-up points available on this tour.

Loading
Name Address Contact Details
Benhall 94 Bus Stop, GCHQ Benhall, Cheltenham
Door to Door (15 mile) Door to Door (15 miles or less)
Door to Door(16 - 30mile) Door to Door (16 miles to 30 miles)
Gloucester Lister Buildings, Gloucester
Longlevens Bus Stop on Cheltenham Road (by Nine Elms Rd jn)
Longlevens
Racecourse Cheltenham Racecourse Park & Ride
Royal Well Bay B, Royal Well Bus Station, Cheltenham
Tewkesbury The Crescent Bus Stop,
Tewkesbury
From Price Book Now Call Back Telephone Favourites
Loading

Keyword Search

Availability Search

Top Shows

Top Shows

Andre Rieu, Birmingham

Departure Date: 19/09/2020

The Lion King, London

Departure Date: 30/09/2020

Pretty Woman the Musical, London

Departure Date: 21/10/2020

Pretty Woman the Musical, London

Departure Date: 09/12/2020

Snow White & the Seven Dwarfs, Bristol Hippodrome

Departure Date: 30/12/2020

Waitress, Bristol Hippodrome

Departure Date: 13/03/2021

Tina - The Tina Turner Musical, London

Departure Date: 03/06/2021

Frozen The Musical, London

Departure Date: 19/08/2021

Riverdance 25th Anniversary Show, Bristol

Departure Date: 18/11/2021

Strictly Ballroom - The Musical, Bristol

Departure Date: 14/05/2022

Top Trips

Top Trips

Cotswold Wildlife Park

Departure Date: 13/08/2020

Shrewsbury (Museum,River,Shops,Sights,Castle)

Departure Date: 15/08/2020

Weston-super-Mare

Departure Date: 16/08/2020

Slimbridge Wetland Centre

Departure Date: 17/08/2020

Weston-super-Mare

Departure Date: 19/08/2020

Bournemouth

Departure Date: 20/08/2020

Wellesbourne Market and Stratford-upon-Avon

Departure Date: 22/08/2020

Lyme Regis

Departure Date: 23/08/2020

Cotswold Farm Park

Departure Date: 24/08/2020

Torquay & Paignton

Departure Date: 25/08/2020

Weston-super-Mare

Departure Date: 26/08/2020

Sidmouth

Departure Date: 27/08/2020

Cotswold Wildlife Park

Departure Date: 28/08/2020

Clarks Village, Street

Departure Date: 29/08/2020

Weymouth

Departure Date: 30/08/2020

Weston-super-Mare

Departure Date: 31/08/2020

Brighton

Departure Date: 31/08/2020

Abergavenny Market

Departure Date: 01/09/2020

Dawlish & Teignmouth

Departure Date: 02/09/2020

Weston-super-Mare

Departure Date: 03/09/2020

Harry Potter - Studio Tour

Departure Date: 04/09/2020

New Forest Tour stop at Lymington Market

Departure Date: 05/09/2020

Swanage

Departure Date: 06/09/2020

Half Day Tour

Departure Date: 08/09/2020

Weston-super-Mare

Departure Date: 09/09/2020

Bournemouth

Departure Date: 10/09/2020

16 Cotswold Village Tour stopping at Cirencester

Departure Date: 11/09/2020

Portsmouth (Cathedral,Gunwharf Quays,Museums)

Departure Date: 12/09/2020

Derwent Reservoir, Dam & Peak District

Departure Date: 13/09/2020

Cotswold Tour stopping at Witney & Abingdon

Departure Date: 16/09/2020

Weston-super-Mare

Departure Date: 17/09/2020

IWM Duxford - Battle of Britain Airshow

Departure Date: 19/09/2020

Mystery Tour

Departure Date: 20/09/2020

Sidmouth

Departure Date: 23/09/2020

Weston-super-Mare

Departure Date: 24/09/2020

Winchester (Cathedral, museums, shops & sights)

Departure Date: 26/09/2020

Bishops Lydeard Steam Train to Minehead

Departure Date: 27/09/2020

Weston-super-Mare

Departure Date: 30/09/2020

Brixham and Paignton

Departure Date: 01/10/2020

Wellesbourne Market and Stratford-upon-Avon

Departure Date: 03/10/2020

Port Isaac & Boscastle

Departure Date: 04/10/2020

Weston-super-Mare

Departure Date: 07/10/2020

Glastonbury & Wells

Departure Date: 08/10/2020

Cardiff (Castle, shops & sights)

Departure Date: 10/10/2020

Elan Valley Tour

Departure Date: 11/10/2020

Forest Of Dean & Wye Valley Tour stop Monmouth

Departure Date: 14/10/2020

The Craft 4 Crafters Show, Bath & West Showground

Departure Date: 15/10/2020

Clarks Village, Street

Departure Date: 15/10/2020

Bath

Departure Date: 17/10/2020

Minehead via Exmoor

Departure Date: 18/10/2020

Half Day Tour

Departure Date: 21/10/2020

Hay on Wye & the Black Mountains

Departure Date: 22/10/2020

Blackpool Illuminations

Departure Date: 24/10/2020

Liverpool - Albert Docks

Departure Date: 25/10/2020

Cotswold Wildlife Park

Departure Date: 26/10/2020

Legland Windsor - Coach Only

Departure Date: 27/10/2020

Windsor

Departure Date: 27/10/2020

London - Museums & Shops

Departure Date: 28/10/2020

The Royal Mint & St Fagans National History Museum

Departure Date: 29/10/2020

Cribbs Causeway or Cabot Circus

Departure Date: 30/10/2020

Shrewsbury (Museum,River,Shops,Sights,Castle)

Departure Date: 31/10/2020

Camden Market, London

Departure Date: 01/11/2020

Emmerdale Tour

Departure Date: 08/11/2020

NMA (National Memorial Arboretum)

Departure Date: 11/11/2020

Longleat Safari Park - Festival of Light

Departure Date: 05/12/2020

Harry Potter - Studio Tour

Departure Date: 17/12/2020

Snow White & the Seven Dwarfs, Bristol Hippodrome

Departure Date: 30/12/2020

Wonderwool, Royal Welsh Showground

Departure Date: 24/04/2021

Horse Drawn Boat Trip & Marlborough

Departure Date: 12/05/2021

Sidmouth Folk Festival

Departure Date: 05/08/2021

Bournemouth - Air Festival

Departure Date: 05/09/2021

Family Days Out

Family Days Out

Cotswold Wildlife Park

Departure Date: 13/08/2020

Weston-super-Mare

Departure Date: 16/08/2020

Slimbridge Wetland Centre

Departure Date: 17/08/2020

Weston-super-Mare

Departure Date: 19/08/2020

Bournemouth

Departure Date: 20/08/2020

Lyme Regis

Departure Date: 23/08/2020

Cotswold Farm Park

Departure Date: 24/08/2020

Torquay & Paignton

Departure Date: 25/08/2020

Weston-super-Mare

Departure Date: 26/08/2020

Sidmouth

Departure Date: 27/08/2020

Cotswold Wildlife Park

Departure Date: 28/08/2020

Weymouth

Departure Date: 30/08/2020

Weston-super-Mare

Departure Date: 31/08/2020

Brighton

Departure Date: 31/08/2020

Harry Potter - Studio Tour

Departure Date: 04/09/2020

Swanage

Departure Date: 06/09/2020

IWM Duxford - Battle of Britain Airshow

Departure Date: 19/09/2020

Blackpool Illuminations

Departure Date: 24/10/2020

Cotswold Wildlife Park

Departure Date: 26/10/2020

Legland Windsor - Coach Only

Departure Date: 27/10/2020

London - Museums & Shops

Departure Date: 28/10/2020

Longleat Safari Park - Festival of Light

Departure Date: 05/12/2020

Harry Potter - Studio Tour

Departure Date: 17/12/2020

Snow White & the Seven Dwarfs, Bristol Hippodrome

Departure Date: 30/12/2020

Horse Drawn Boat Trip & Marlborough

Departure Date: 12/05/2021

Sidmouth Folk Festival

Departure Date: 05/08/2021

Frozen The Musical, London

Departure Date: 19/08/2021

Bournemouth - Air Festival

Departure Date: 05/09/2021

Top Holidays

Holidays

Falmouth - The Falmouth Hotel

Duration: 5 Days
Departure Date: 20/09/2020

Bournemouth - Trouville Hotel

Duration: 5 Days
Departure Date: 05/10/2020

Southport - Royal Clifton Hotel & Spa

Duration: 4 Days
Departure Date: 18/10/2020

Babbacombe Christmas 2020 - The Babbacombe Hotel

Duration: 5 Days
Departure Date: 23/12/2020

Worthing - Chatsworth Hotel

Duration: 5 Days
Departure Date: 10/05/2021

Tenby - The Belgrave Hotel

Duration: 5 Days
Departure Date: 20/05/2021

Bournemouth - Trouville Hotel

Duration: 5 Days
Departure Date: 31/05/2021

Paignton - The Palace Hotel

Duration: 4 Days
Departure Date: 16/07/2021

Isle of Man - Rutland Hotel

Duration: 5 Days
Departure Date: 18/10/2021

Top Christmas Outings

Christmas Days Out

Simply Christmas Craft Shows, NEC

Departure Date: 05/11/2020

Simply Christmas Craft Shows, NEC

Departure Date: 07/11/2020

Worcester Victorian Christmas Fayre

Departure Date: 04/12/2020

Longleat Safari Park - Festival of Light

Departure Date: 05/12/2020

Snow White & the Seven Dwarfs, Bristol Hippodrome

Departure Date: 30/12/2020

This website uses cookies to store information. By continuing to browse the website you are agreeing to their use. Click here to view our cookie policy.