Marchant's Coaches Ltd undertakes to operate the tours in this brochure to the best of their ability and we accept responsibility for the arrangements of your holiday that are wholly in our control. However, we cannot accept liability for any alterations made necessary by any events or actions, which are beyond our direct control. We make every effort to ensure that all arrangements for the holidays advertised are accurate and we aim only to deal with suppliers who are efficient and reputable. We do not have any direct control over the provisions of our supplier's service and do not accept any loss caused by the non-performance of these suppliers. We must also reserve the right to change our printed itinerary should external factors enforce such action either prior to or during the holiday. Your signature on the booking form indicates that these conditions are acceptable to you. Similarly any published times which are given to you may be affected by situations beyond our control such as road maintenance and weather conditions as should be only used as a guideline.

BOOKINGS

To make a valid booking you must complete a booking form and pay the deposit. Where there is more than one member of a party to be included in a booking, the person signing the booking form shall be deemed to do so on the basis that he or she represents and acts as agent for all members of the party and as such accepts these booking conditions on behalf of each member of the party. Bookings will be confirmed by issuance of a confirmation invoice, which will show the balance due on your holiday and the due date of your balance. No further reminders will be sent and the balance must be paid to the office at which you made your original booking no later than 6 weeks prior to the departure date. If the balance is not paid by the due date, we reserve the right to cancel your booking and to retain any deposits paid. Ticket and luggage labels will be issued on payment of your final balance and these must be shown on boarding your coach. Your exact departure point and time will be specified on your ticket. Please notify the office at which you made your booking if you lose your tickets. If a booking is made within 6 weeks of departure the full amount is liable to be paid at the time of booking. We reserve the right to refuse any booking and to terminate a client's holiday in the event of them causing a nuisance, his or her condition is offensive to other passengers or any unreasonable behaviour.

PRICE

We guarantee not to raise the price the price of a holiday unless there is a major price increase beyond our control, e.g. an oil crisis with subsequent fuel increases, change in the VAT rate, currency fluctuations etc. No surcharges will be made once the balance has been paid. In the unlikely event that we are obliged to make a surcharge, you will be given the option of continuing with your booking at the new rate or cancelling your booking. If you decide to cancel we will refund all payments made to us in respect of your holiday.

CANCELLATION &. BOOKING AMENDMENTS

If you wish to change your holiday choice after deposits have been paid but before final balance is due, an administration fee of £10 per person is payable. If you wish to cancel your holiday after having paid a deposit, this must be communicated in writing to us as soon as possible and you will be liable to the following scale of charges: -

• Prior to 42 days before departure Deposit only.
• 28 to 42 days before departure 30% of total holiday cost.
• 14 to 27 days before departure 45% of total holiday cost.
• 7 to 13 days before departure 60% of total holiday cost.
• 0 to 6 days before departure 100% of total holiday cost.

The cancellation will date from the day that written notice is received at our office. Any cancellation charge is payable by the passenger to us and the passenger should then claim on the insurance company for reimbursement. In the event of cancellation by Marchant's Coaches Ltd your money will be refunded in full and this shall be the limit of our liability. We aim never to cancel any tour and would only do so in exceptional circumstances or due to failure to reach minimum required numbers. If we are obliged to change your holiday in any way due to circumstances beyond our control, we will try to ensure that you are given early notification of a change and the reasons for such a change. ou are given early notification of a change and the reasons for such a change.

INSURANCE

Insurance is compulsory for European destinations. Medical insurance is required on all Channel Island Holidays. Due to changes by the FSA We can no longer offer travel insurance on our holidays.

LUGGAGE & PERSONAL BELONGINGS

You are requested to take only one standard sized suitcase per passenger, Marchants Coaches Ltd cannot be held responsible for luggage and personal belongings carried on vehicles.

PETS

We regret that no pets may be taken on our holidays.

SPECIAL REQUESTS

We will make every effort to comply with requests for special diets, low floor accommodation, etc and these should be notified to us in writing at the time of booking and specified on the booking form. We cannot however accept any booking that is conditional on guaranteeing special requests. A few of our featured hotels do not have lifts and may not be suitable for clients with mobility difficulties.

MEDICAL

If you are receiving medical treatment for any continuing illness you must inform the office when making your booking and include details on your booking form. This information may be helpful to your driver in the unfortunate event that you may require medical attention whilst on holiday. Every effort is made to assist disabled people travelling on our holidays and notification to Marchant's Coaches Ltd will enable us to serve you better. We cannot be held responsible for any difficulties encountered if we have not been given prior notification of any disability in writing. Please do not hesitate to ask if you wish to be advised on the suitability of any holiday that appears in this brochure.

COMPLAINTS

In the unlikely event that you have a complaint during a tour please inform the driver immediately. He will do his best to assist you, but please bear in mind that we have no direct control over hotels and other parties. If you wish to make further representations on your return please write to us within 28 days of your return date.

GENERAL

The Public Service Vehicle (Conduct of Drivers, Conductors and Passengers) Regulations 1936, as amended apply to all coaches throughout any holiday. When you travel on another form of transport during the course of your holiday (e.g. a ferry) then the conditions of carriage of that carrier will apply. These may limit or exclude any liability to you. Marchant's Coaches Ltd shall in no circumstances be liable for any occurrence whatsoever suffered by any passenger which arises as a result of any breakdown, delay, change of route, accident or otherwise in the course of the holiday caused other than by negligence of Marchant's Coaches Ltd, its servants or agents who are under direct control of the Firm. All arrangements made for hotel accommodation, excursion visits and or use of road vehicles, trains or any other means of conveyance operated by person or bodies other than the Firm, which are made by the firm, the Firm will not be responsible for any loss, damage, injury, delay, or inconvenience however caused to or sustained by passengers in any such hotel, excursion visit, vehicle, train or any other means of conveyance.